Customer Service

Shipping & Delivery

We have partnered with a number of reputable shipping companies for the destinations we service, including DHLTNTUPSFeDEXEMSAirMail and so on. Whenever the order dispatches, we will send you track number so you can follow the status.

1. Please go to logistics website to check the newest shipping information.Because the web information update slow, sometimes does not display the informations, so please patience waiting for more some days.Thank you!

2: Sometimes shipping time have some delay,please contact us to extend the time of the goods, thank you for your understanding and patience waiting!

Here are the links to all the delivery companies we use so you can track your order:

DHLhttp://www.dhl.com/en.html

UPShttp://www.ups.com/tracking/tracking.html

TNThttp://www.tnt.com/portal/location/en.html

FedExhttp://www.fedex.com/us/track/

EMS:http://ems.com.cn/english.html?COLLCC=933085946&

Recommendhttp://www.17track.net/en/

Privacy & Security

 Look the Privacy Policy

Returns & Replacements

Data Protection(security)

Then we explain briefly the most important aspects of our data storage. Only if you have communicated us your express consent, process and use your personal data.

What data store?

We keep the information we receive about you, such as what contests take part on which of our newsletters you are paid, or what channels you contact us, particularly your name, address, email address and date of birth.

Furthermore we collect information about your topics of interest to evaluate your clicks on our website and our newsletter.

The first time you get in touch with us, we create a specific profile for you in our database. All additional information you transmit to us from now also be saved here. The more information we receive from you, the better offers and more individualized we can offer you in the future.

For what purpose we use this data?

Use your information for market research and for producing and sending of selected information or product testing by mail, email or mobile devices (eg mobile messages).

How long we store the data?

Usually we keep all the information you provide us while you have interest to send you commercial information.
If you do not want us to use your data for longer, we will process your request without delay.

Can you know what data we have saved about you?

Yes. At any time you can get information about the data stored about you.

Can you ask for the deletion of your data recorded?

Yes. Of course, you have the right at any time to request to be deleted completely or partially. To do so, use our contact form on our website. Fulfill your request immediately and adjust sending future advertising. If the company is legally obliged to store data, the information will not be deleted, but will be blocked.

What are cookies and how we use them?

Cookies are small text files that can be deposited on the hard disk of users visiting the website. Information including cookies facilitates navigation and allows the correct display of our website. Our cookies can not identify people.

You can prevent the storage of cookies by adjusting your browser settings. To know how it works, read the instruction manual for your browser.

Ordering

 How to place order online ?

Once you have found the item you would like to purchase, click on the "add to shopping cart" button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

 

Payment, Pricing & Promotions

Payment

   What methods of payment do you accept online?
    You can pay by the following credit line:
    MasterCard
    Visa

 Can not pay

     Normally,There have some reasons for fail order.
    1.The shipping address is different from bill address
    2.Sometimes our website is unsteadiness,May be you could try again later
    3.your wire speed is slow

    4.Your computer has a little problems.

    5. Your Card has insufficient funds please check your balance and try again.

    6.Your Transaction was declined by Your Bank please verify with your Bank to allow to process your transaction or remove the restrictions from your card.